New Utility Billing Payment Instructions

November 6, 2019

The City of St. Helens Utility Billing Department recently converted to a new software system.

Some payment information has changed with the software conversion. All utility billing customers now have a NEW utility billing account number. Your account number is now in the format of xx-xxxxx-xxx.

If you prefer to pay your bill over the phone or online, below is updated payment information/instructions: 

PHONE PAYMENTS

New phone payment number: 1-833-259-4016

• You can now save your card number for faster payment over the phone (optional)
• You will need to use your NEW account number

WEBSITE/ONLINE PAYMENTS

New online payment website: https://www.municipalonlinepayments.com/sthelensor

• You will need to create a new login with a new username and password
• You will need to have your NEW utility billing account number and the amount of your last payment to register your new account
• If you previously had auto payments set up using your credit card as your payment method, you will need to set up auto payments again
• You can now choose your preferred auto payment date when paying by credit card. The payment date needs to be no later than the 20th of each month to avoid a late fee

If you have any questions about your utility billing account or the new instructions for making a payment by phone or online, please call our Utility Billing Department at 503-397-6272.