Official Website of the
 City of St. Helens
St. Helens, Oregon, USA
home

Water Department
 Jessica Meyer, Accounting Assistant
Phone:  (503)397-6272
Monday - Friday; 8:30am-12pm & 1pm-5pm

Utility Bill Rates Increase
Effective December 15, 2009

2009 Water Quality Report

**Newsflash**
Water/sewer customers of the City of St. Helens may now pay their bill online.  
Please click here to be redirected to our online payment center.

Water, Sewer & Storm Water Rates Effective December 15, 2009

Public Works Hours: 8:00 a.m. - 4:30 p.m.; Monday - Friday; telephone, (503)397-3532; 
After-Hours Emergency: 503-397-1521.

Water Service Information: A deposit of $30.00 will be required of consumers within the city limits, and a deposit of $40.00 will be required of customers outside the city limits of St. Helens before water service will be furnished.  All users of City water inside or outside the City of St. Helens shall pay $4.76 per month service charge for each water service meter in addition to the rate paid for water use.  

 

Water, Sewer and Storm Drainage Rates:

Click here to go to current rates information.  If you need further assistance, please call (503)397-6272.

 

Payment Locations:

~ City Hall Annex, 275 Strand Street, St. Helens, (503) 397-6272
   After Hours:  There is a drop-box located at the entrance to 275 Strand St. for your convenience.

~ Semlings Pharmacy, 1804 Columbia Blvd. (Cash or check only; Accepted until the 15th)

Payment Methods: 
~ Cash (in person or at Semlings Pharmacy)
~ Check (in person, by mail or at Semlings Pharmacy)
~ Credit/Debit:  Visa and MasterCard, (in person and by phone) Credit Card Policy
~ Electronic Funds Transfer (Contact City Hall)
~ Online Bill Paying

Delinquent Accounts: If an account has not been paid by the 15th of the month in which the bills are due, the account shall be considered "delinquent" and a late charge of $5.00 will be assessed to the account.  If not paid by the 25th day of the month in which bills are due, the account shall be assessed an additional late charge of $20.00 and water service to the customer may be turned off.

Restoration Charge: A customer shall pay for restoration of water service when service has been disconnected because of nonpayment. The customer shall then pay the sum of $20.00 for the reconnection fee.  This fee is in addition to the late charges assessed on the account.

Senior Citizen Subsidy: The monthly water service subsidy shall be up to a maximum of $16.27 ($32.55 per billing cycle) for a home within the City limits that is occupied and either owned or rented by an individual 65 years of age or over. An applicant for such a subsidy shall come in person to the City Hall Annex at 275 Strand Street and provide proof of age.

WARNING!     WARNING!    WARNING!
Water meters are City property and should not be tampered with. If you have a water or sewer emergency, such as a broken pipe or leak, and it is between 8:30am-12pm or 1-5pm call the Water Department at (503)397-6272.  If it is outside of these hours, please call After-Hours Emergency at (503)397-1521.  A staff person is on-call 24 hours a day, 7 days a week.

For questions or comments about this site, please contact webmistress@ci.st-helens.or.us.